![]() Using the “unsubscribe” link that is included in every marketing email we send you, you can also unsubscribe from any text messages by sending a text from your mobile to the “STOP” number displayed any marketing text message we have sent to you ģ.Ĝontacting us via the any of the Contact Us methods set out in this Policy. If you are member of our loyalty scheme and hold a Klass VIP Card when registering or re-registering at any time your details on our website at and selecting the opt out option Ģ. You have the right to opt out of receiving promotional communications at any time, by :ġ. We communicate to you in this way in the belief based upon on prior interactions with you as a customer or visitor to our website that we are sending you information on products or offers that are of interest to you. We use your personal data for electronic marketing purposes (with your consent) and may on occasion post mail to you on our latest offers or product ranges. Where we have a legal right or duty to use or disclose your information (for example in relation to a legal dispute or in relation to an investigation by a public authority). ![]() To help us provide a better customer service when dealing with you To contact you electronically about promotional offers and products (provided you consented to such communications being sent to you) that we believe are of interest to you. ğor crime and fraud prevention, detection and related purposes Manage your online account and/or klass reward card account you may hold with us Where possible personalise your browsing experience when visiting our website We (and trusted service providers acting on our behalf) use your personal data : Eleganze Limited is a company registered in England & Wales that owns and trades under the brands Klass and Anna Rose. The data controller is Eleganze Limited (referred in this policy as “we” or “us”). We are committed to doing the right thing when it comes to how we collect, use and protect your personal data. We appreciate there is a lot of information within this policy but it is important and necessary to ensure you are fully informed about your rights and how we use your data. It also explains how we will store and deal with that data including how we keep it safe, as well as information on your legal rights relating to your personal data. If you have any issues with your credit, please email placing your order.If you send back an item that does not qualify for a return or we receive a package back from the shipping carrier due to the address provided being undeliverable, then you will be responsible to call and pay a $5 return shipping charge. Non-Returnable:All Items purchased on Sale Hair AccessoriesIntimates, Bodysuits, and Swimwear.Pre Orders - these are ordered especially for you! We cannot cancel once you’ve placed your order with us.The Privacy Policy sets out and explains in detail the type of personal data we may collect about you when you interact with us. Please wait until your store credit is applied to your account if you’d like to place an order using this credit.If you place an order and do not use your store credit, we cannot apply that credit afterward. If approved for a return, a store credit code will be emailed to the email address on file and applied to your account with us within 5-7 business days after we receive the returned item.Orders that are shipped free: Shipping fees will be deducted from online credit upon return.If an order is placed prior to receiving a store credit code, we cannot refund that amount to you. We recommend using a shipping method that provides a tracking number for your reference.Please allow 3-4 business days for our warehouse to receive your return, and 5-7 business days for our return department to process your store credit.ĪCCESSORIES, PRE ORDERS, INTIMATES, AND SALE OR DISCOUNTED ITEMS ARE FINAL SALE. Credit will only be applied for the item, not for any shipping and handling charges.When making a return, please include the original invoice and any notes (written or via email) as to why it is being returned.The customer is responsible for all return shipping costs. Sneakers may be returned for store credit as long as they are unused and sent back in the original box. Credit will be applied for the amount paid for the product. Merchandise may be returned for ONLINE STORE CREDIT only within 14 days of delivery. We Only Offer Store Credit For Returns, We Do Not Offer Refunds or Exchanges.
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